Re: Smart Meters

Dec 03, 2014

Just wanted to comment on Mr. Wallace's article (Letters, Nov 27/14) about our so-called smart meters. I agree with his remarks and would like to add a few more bits of information about the meters. I have had my battles with Hydro since last spring. Just recently I had discussions with them regarding my bills. About two weeks ago a Hydro truck pulled into my yard and I was told that my meter was being replaced. I have since learned that the old meters were made in Mexico and the new meters are made in the United States. So we will have to wait and see what happens on my next bill.

Also if you phone in to Hydro's service center, be aware that the employees are not employees of Hydro One; it is just a call center. The level of service is still quite bad, but if you are not satisfied with their service, ask to speak to a supervisor. If you are still not satisfied, go above his or her head. I have a name if you are still unhappy. I have also written to the Ontario Ombudsman's office and got some results.

The other point that I wanted to say was that Mr. Wallace mentioned about getting Hydro out to read your meter. I found out that this job is no longer done by Hydro, but by a federal department and possibly at your own expense. I was very annoyed when I heard about this for the first time and through a lot of complaining, I was able to get a Hydro employee to come out and check the meter.

We have to stand up and fight this ridiculous system before we all end up in the poor house while the executives get richer. I am trying to start an advocacy group for the Frontenac area.

Thanks, Nancy Valyear