Re NFTC service issues

Dale Rickards | May 10, 2023

I live on St Georges Lake Rd and I have used NFTC service since 2011. It was never a reliable service but it has gotten worst since amalgamation. I gave up on the phone service quite a few years ago as the static noice on the line was so bad that I could not hear my calls, and continued with the internet service only.

Approximately two years ago they upgraded our road to fiber optics, and I was excited. Since they did this our internet is still horribly unstable and drops all the time. In fact I set my router up to turn off each night for 5 minutes to help with the problem. When I have called them in the past they tell me it is my problem as I own my own router but this is not correct as I have tested my router and it is fine. My neighbors also tell me that the service is bad so it is not just me.

The service gets especially bad on rainy wet days. With constant drops during the day. Like a lot of folks these days my daughter and I work from home. So dependable service is important.

When you drive down the our road you can see one of the reasons why their service sucks. They have not completed the installation. There are connection boxes laying on the ground and some are even in swampy water. That can’t be good for the service or equipment. Nobody teaches them - do it once, do it right!

It is like no one cares. We have no other option and they have no competition, so they are not motivated to correct the problem. You use to be able to call NFTC in Sharbot Lake and get service but now when you call them it goes to a central help desk who take you concerns but then no one calls you back. What a waste of time.

Dale Rickards