Unhappy with NFTC

Elgin Green | Dec 09, 2020

Last week I was somewhat surprised to learn NFTC [North Frontenac Telehone Company] had changed its billing practice regarding winter suspension of phone and DSL service for seasonal customers. The past charge of $5 monthly for dsl suddenly increased to a monthly charge of $25, a whopping increase by any standard. I posted an opinion on the local Central Frontenac Facebook site and was interested to learn that many others had a similar reaction. The company response that their pricing practice is the same as Bell or Rogers, or that covid had something to do with it, does not justify such an increase. If and when cellular reception becomes technically more prevalent and reliable, I believe that NFTC will find their telephone and internet service will see a smaller customer base. Many of the presently captive patrons are eager to cut the NFTC cord. If Shaw and Bell can provide free suspension of satellite tv service for the winter, why is it so expensive to hold a DSL line for the same period of time? The proliferation of new satellite internet services in Ontario should be a hint that change is on the way in cottage country.

Elgin Green